Effective Date: 3 June 2025

At Event Cruise Group (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and the choices you have regarding your data. By visiting our website or engaging with our services, you agree to the practices described herein.

1. Company Information

Event Cruise Group is the designated data controller for the personal information you provide through our website and booking systems. Our company is based in the United States and operates out of our primary business location at 173 Cabell Drive, Newport News, VA 23602. If you have any questions or concerns about this Privacy Policy or the way your data is handled, we invite you to contact us directly via email at info@event.cruises.

2. Information We Collect

We collect personal information that you voluntarily provide to us, which may include your name, email address, and phone number. This typically occurs when you make a booking, complete a form, or subscribe to our newsletter. We may also collect optional information such as food preferences or dietary accommodations, when relevant to your cruise experience. These data are only collected with your explicit consent and are used to enhance the quality of our services.

In addition, we utilize tracking technologies, including cookies and marketing pixels (such as Facebook Pixel and Meta Pixel), to better understand how users interact with our website and to tailor our marketing strategies. These tools collect data such as browser type, pages visited, time spent on pages, and referring URLs.

We do not knowingly collect data from children under the age of 13, or under 16 in certain jurisdictions. If we become aware that such data has been collected inadvertently, we will take prompt action to delete it.

3. How We Use Your Information

The information we collect is used primarily to fulfill bookings, send transactional and promotional emails, and ensure compliance with applicable regulations. When you provide us with your personal information, we use it to confirm reservations, communicate important updates, and, when appropriate, share marketing content through email campaigns. All marketing communications are provided on an opt-in basis.

Additionally, we use aggregated, non-identifiable user data to inform our internal analytics and guide our marketing decisions. While this includes user profiling for demographic segmentation and behavior-based predictions, it is not used to make automated decisions or publicly available user profiles.

4. Sharing of Information

To provide our services efficiently, we may share your data with a limited number of trusted third-party vendors. This includes cruise lines who require your information to manage your travel arrangements, payment processors who facilitate your transactions, and marketing or CRM tools like Hubspot to support communications and campaigns.

Importantly, we do not sell, rent, or otherwise distribute your personal information to third-party advertisers or affiliates for commercial use. No affiliates or parent companies have access to the data we collect, and we maintain strict control over how your information is handled.

5. Data Storage and Security

Your information is stored securely on cloud infrastructure hosted within the United States. We utilize secure data repositories, multi-factor authentication for staff access, and industry-standard encryption and cybersecurity protocols to safeguard your personal data. We do not store any customer information on local devices.

In the event of a data breach, we have a formal response plan in place. This includes immediate engagement with professional cybersecurity experts and proactive communication with all affected users, as legally required or as a precautionary measure.

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law or contractual obligations. Once no longer needed, your data will be deleted from our active systems.

Event Cruise Group primarily serves customers in the United States and Canada and adheres to the relevant data protection frameworks, such as CAN-SPAM and other applicable national privacy laws. While we are not subject to the General Data Protection Regulation (GDPR) or the UK Data Protection Act, we voluntarily uphold key principles of user rights, including:

  • The right to access your personal data
  • The right to correct inaccurate or outdated information
  • The right to request the deletion of your data
  • The right to request a copy of your data for transfer to another provider

To exercise any of these rights, you may submit a written request to info@event.cruises. We are committed to responding to all verified requests in a timely and respectful manner.

We do not require explicit cookie banners at this time; however, by using our website, you consent to the use of tracking technologies as described. For email communications, we provide a straightforward opt-out mechanism through an “unsubscribe” link included in every message we send.

Should you wish to opt out of all forms of data collection or tracking, you may contact us at info@event.cruises. Upon receiving your request, we will remove your information from marketing lists and delete any non-transactional data we have collected. We do not retain user data once a valid opt-out request is processed, and we ensure users who unsubscribe are removed from booking manifests and customer curation lists where applicable.

8. Website Features and Analytics Tools

Our website may feature embedded content, including videos hosted by YouTube and widgets from third-party services such as Discord. These third parties may collect data through their own tools and technologies, subject to their respective privacy policies.

We use analytics platforms, including Google Analytics and Meta Pixel, to better understand user behavior and improve our site’s performance. Hubspot is also used to manage forms and user engagement analytics. While these tools help us create more personalized experiences, we do not employ automated decision-making systems or artificial intelligence chatbots in the course of our business.

9. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. When changes are made, we will notify users by email to the extent practical. Each new version will supersede prior policies and become effective on the stated date of publication.

Please note that we do not maintain a public archive of past policy versions. We encourage users to keep a copy of this policy or check back periodically for updates.

10. Additional Considerations

At this time, we do not differentiate our privacy practices across different product lines or user regions. Our services are currently focused on U.S. and Canadian residents and are tailored to comply with the legal standards of those regions.

Event Cruise Group may occasionally partner with travel agents or affiliate vendors who submit personal data on behalf of their clients. When we receive such data, we treat it with the same standards of privacy and protection as if the data had been submitted directly by the user.

Contact

For any additional questions or concerns related to this Privacy Policy or our data practices, please contact us at info@event.cruises.